Privacy Policy

Last updated: August 2025

This Privacy Policy describes how Sanyeh Europe (operated by ZOOL FOOD GLOBAL IMPORTAÇÃO E DISTRIBUIÇÃO DE ALIMENTOS, UNIPESSOAL LDA, NIPC 518968499, Rua Diogo Dias 96, 2870-272 Montijo, Portugal) collects, uses, and protects your personal information when you use our website sanyeh.eu.

1. Data We Collect

When you place an order or contact us, we may collect:

• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely by our payment provider)
• Order history and communication history
• Device and browsing data (via cookies)

2. How We Use Your Data

• To process and fulfil your orders
• To communicate with you about your order or enquiries
• To send marketing emails (only with your consent)
• To improve our website and services
• To comply with legal obligations under EU law

3. Legal Basis (GDPR)

We process your data based on:

• Contract performance — to fulfil your order
• Legitimate interest — to improve our services
• Consent — for marketing communications
• Legal obligation — for tax and regulatory compliance

4. Data Sharing

We do not sell your personal data. We may share data with:

• Shipping and logistics providers (to deliver your order)
• Payment processors (Shopify Payments, PayPal, etc.)
• Analytics and marketing tools (Google Analytics)

All third parties are required to handle your data securely and in compliance with GDPR.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law (typically up to 7 years for financial records).

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise your rights, email us at info@sanyeh.eu.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content. You can manage your cookie preferences in your browser settings. By continuing to use our site, you consent to our use of cookies as described in this policy.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All transactions are encrypted using SSL technology.

9. Contact & Complaints

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Email: info@sanyeh.eu
• Address: Rua Diogo Dias 96, 2870-272 Montijo, Setúbal, Portugal

You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at www.cnpd.pt.

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Sanyeh Europe — ZOOL FOOD GLOBAL IMPORTAÇÃO E DISTRIBUIÇÃO DE ALIMENTOS, UNIPESSOAL LDA — NIPC 518968499