Return & Refund Policy

Return & Refund Policy

Last updated: August 2025

1. Returns

We offer a 15-day return policy. You have 15 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, and in its original packaging.

2. How to Start a Return

To initiate a return, please contact us at:

Please include your order number and reason for return. We will provide you with return instructions within 1–2 business days.

3. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food items that have been opened)
  • Items damaged due to misuse or improper storage by the customer
  • Items returned more than 15 days after delivery

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds are processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us immediately at info@sanyeh.eu with photos of the item. We will arrange a replacement or full refund at no cost to you.

6. Shipping Returns

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a tracked shipping method to ensure safe return delivery.

7. Contact

For any questions about returns or refunds, contact us at info@sanyeh.eu or visit our Contact page.

Sanyeh Europe — ZOOL FOOD GLOBAL IMPORTAÇÃO E DISTRIBUIÇÃO DE ALIMENTOS, UNIPESSOAL LDA — NIPC 518968499 — Rua Diogo Dias 96, 2870-272 Montijo, Portugal